Please take care when selecting your booking date, time, and guests, as it is your responsibility to check your tickets. Mistakes cannot be rectified and once booked tickets are non-transferable.
Unfortunately, we cannot guarantee entry if you are running late – but we will do our best.
Terms and Conditions
These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior. As the purchase of Tickets constitutes acceptance of these Terms and Conditions.
Please bring your emailed ticket with you to get into the Grotto. It is your responsibility to check your ticket as if you have made a mistake it cannot be rectified after purchase.
Please note that Santa’s Grotto gets extremely busy, there are a limited number of short individual visits within each 15-minute time slot, so there could be a short wait of up to twenty minutes.
Conditions of Admission
The management reserves the right to refuse Ticket holder’s admission to the Grotto in reasonable circumstances including for health and safety.
Frequently Asked Questions
When is the grotto open?
Santa’s Grotto will be open each weekend from Saturday 25th November to Sunday the 17th December 2023 9.15am to 5pm
How much are the tickets?
£12.00 for each child and £2.00 for each accompanying adult.
Is the grotto outside?
The Grotto entrance is sheltered but it can get cold, so we suggest you wear warm clothing.
Why does Santa not give the toy?
We want to create the best experience possible for the children, and part of this includes the toy. We believe it is better for children to choose their own toy, so they can choose the toy they want.
Can I take photos?
Photos can be taken when you are in Santa’s grotto and the Toy Shop.
Is the grotto wheelchair friendly?
Yes, our Grotto is wheelchair friendly.
Do babies need a ticket?
Yes, but they will receive a gift from Santa’s Toy shop. You can also take a photo with Santa.
Is there parking?
Yes, we have a large car park which is free to use.
Can I amend my booking?
Unfortunately, once your booking is made, we are unable to make any changes to the time and date Refunds and Cancellations for Santa’s Grotto
All bookings must be pre-paid.
Please note that we are unable to transfer bookings or offer refunds for any reason.
No refund will be offered if you do not show for your allotted time slot.
No refund will be offered if you arrive late and miss your booked slot.
FULL REFUND WILL BE GIVEN IF THE SCOTTISH GOVERNMENT CHANGES THE CURRENT COVID GUIDELINES