Please take care when selecting your booking date and time as it is your responsibility to check your tickets. Mistakes cannot be rectified and once booked tickets are non-transferable.
Unfortunately, we cannot guarantee entry if you are running late – but we will do our best.
Terms and Conditions
These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior. As the purchase of Tickets constitutes acceptance of these Terms and Conditions.
Please bring a copy of your booking receipt. It is your responsibility to check your ticket as if you have made a mistake it cannot be rectified after purchase.
Please note that Santa Paws Grotto gets extremely busy, there are a limited number of individual visits within each 15-minute time slot, so there could be a short wait of up to twenty minutes
Conditions of Admission
The management reserves the right to refuse Ticket holder’s admission to the Grotto in reasonable circumstances including for health and safety.
Frequently Asked Questions
When is the grotto open?
Santa Paws Grotto will be open on Thursday 16th of December 4.00pm to 7:00pm.
How much are the tickets?
£12 per dog and all people are £2.00 each .
Is the grotto outside?
The Grotto entrance is sheltered but it can get cold, so we suggest you wear warm clothing.
Can I take photos?
Photos can be taken when you are in Santa’s grotto/
Is the grotto wheelchair friendly?
Yes, our Grotto is wheelchair friendly.
Is there parking?
Yes, we have a large car park which is free to use.
Can I amend my booking?
Unfortunately, once your booking is made, we are unable to make any changes to the time and date Refunds and Cancellations for Santa’s Grotto
All bookings must be pre-paid.
Please note that we are unable to transfer bookings or offer refunds for any reason.
No refund will be offered if you do not show for your allotted time slot.
No refund will be offered if you arrive late and miss your booked slot.
FULL REFUND WILL BE GIVEN IF THE SCOTTISH GOVERNMENT CHANGES THE CURRENT COVID GUIDELINES.